Frequently Asked Questions
FAQ
Visiting hours
We recommend visiting your loved ones between the hours of 8 am and 8 pm. If you come outside our recommended visiting hours and there is no one at the front desk to let you in, please ring the doorbell to ensure access.
Do you have an activities program?
We create social programs to match the capabilities and needs of our residents. These can include musical performances, current events discussions, bookclubs, singing exercises, fitness activities, stretching exercises, religious meetings, outside performers, games, trivia, history, and volunteer involvement. We also encourage families to join us!
A monthly calendar is posted to keep residents informed of upcoming events such as birthday parties, movies, musical programs, outings, candlelight dinners, ice cream socials, and other special events. We always welcome friends and family to visit and attend our special events.
Can we bring a family pet to visit?
We love our furry friends and we welcome visits from family pets! Please keep your pet on a leash at all times and within your control.
Can children visit?
Yes, we encourage children to visit! However, we request that anyone displaying cold/flu symptoms refrain from visiting us until symptoms subside. Please discuss concerns with the charge nurse. Also, alert the charge nurse to anyone visiting the facility under the age of 12.
How can I send mail to a resident?
Mail is delivered to residents the same day it is received and in conjunction with the delivery schedules of USPS, FedEx, and Amazon.
Laurel Park Behavioral Health Center
Attn: ___________________ Room No. _____
1425 Laurel Ave.
Pomona, CA 91768
Consider using our Send a Greeting feature on the website. You can send us your email greeting that we will hand deliver to your loved one residing in our facility. Our email feature is free of charge too!
Is smoking permitted in the facility?
For the safety and welfare of all residents and staff, we are a non-smoking facility. There are designated smoking areas in the outdoor areas.
What is an Ombudsman?
An Ombudsman is an advocate for residents. They are a third-party person NOT employed by the facility who comes by the facility periodically to monitor the activities of the facility. They are not able to tell the facility what to do but are a voice for a resident with a concern.
LA County Mental Health Resources
Los Angeles County, Department of Mental Health
http://dmh.lacounty.gov
24/7 Help Line at (800) 854-7771
Los Angeles County Department of Public Health
http://dph.lacounty.gov
Los Angeles County, Department of Public Health, Substance Abuse Prevention and Control
http://publichealth.lacounty.gov/sapc/contactus.htm
(844) 804 -7500 Substance Abuse Prevention Line
(626) 299 -4532 Complaints and Grievances
211 LA County – Your locally based, non-profit guide to the services and information you need to navigate life in Los Angeles. It is the hub for community members and community organizations looking for all types of health, human, and social services in Los Angeles County.
http://211la.org
California Department of Health Care Services
www.dhcs.ca.gov
NAMI (National Alliance on Mental Illness)
www.nami.org
800-950-6264
National Suicide Prevention Lifeline
www.suicidepreventionlifeline.org
800-273-8255
Veterans Crisis Line
www.veteranscrisisline.net
800-273-8255 (press 1)
Drug and Alcohol Helpline
www.drugandalcoholhelpline.ca
800-565-8603
LBGTQ Hotline
888-843-4564